Analyst Email Support For Cities & Councils Analyst Support enables your questions to be answered. Email Support Analysts will reply to your email queries on the Index, rankings, city data or related matters. Phone Call Backs Analysts will call you back and discuss your queries via phone. On all levels Silver and above. Video Conference Video conferences via your phone or tablet are available to Gold or Platinum city package subscribers. Index Support Support on explaining our independent Index results to your Mayor or City government. Support to help your city government understand and explain results to your stakeholders. This product is exclusive to City Package Subscribers only from 2thinknow.